HomeShipping & Returns
Shipping & Returns
Free Shipping
Orders over Rp 500.000
1-3 Days
Jabodetabek delivery
14 Days
Easy returns
Secure Packaging
Premium gift-ready
Shipping Information
Shipping Rates
| Destination | Standard | Express |
|---|---|---|
| Jabodetabek | Rp 15.000 | Rp 25.000 |
| Java | Rp 20.000 | Rp 35.000 |
| Outside Java | Rp 30.000 | Rp 50.000 |
* Free standard shipping for orders over Rp 500.000
Delivery Times
- • Jabodetabek: 1-3 business days (Standard), Same/Next day (Express)
- • Java: 2-4 business days (Standard), 1-2 days (Express)
- • Outside Java: 3-7 business days (Standard), 2-4 days (Express)
Packaging
All fragrances are carefully packaged in our signature gift boxes with protective materials to ensure safe delivery. Each order includes complimentary samples and a personalized thank-you note.
Returns & Exchanges
Return Policy
We want you to love your fragrance. If you're not completely satisfied, you may return unopened and unused products within 14 days of delivery for a full refund.
How to Return
- Contact our customer service at hello@scentandsoul.com
- Provide your order number and reason for return
- Receive return authorization and shipping label
- Ship the item back within 7 days
- Refund processed within 5-7 business days after receipt