1. Introduction
Welcome to Scent & Soul. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
2. Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Shipping and billing addresses
- Payment information (processed securely by our payment providers)
- Order history and preferences
- Communications with our customer service team
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your questions and requests
- Send promotional communications (with your consent)
- Improve our website and services
- Prevent fraud and enhance security
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Shipping carriers to deliver your orders
- Payment processors to complete transactions
- Service providers who assist our operations
- Law enforcement when required by law
5. Data Security
We implement appropriate security measures to protect your personal information, including SSL encryption, secure servers, and limited access to your data. However, no method of transmission over the internet is 100% secure.
6. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Export your data
8. Contact Us
If you have questions about this privacy policy or your personal data, please contact us at privacy@scentandsoul.com or Jl. Sudirman No. 123, Jakarta Pusat, 10220, Indonesia.